We collaborate only with clinics that meet high standards of care, training, and patient safety.

Just as importantly, we remain independent.
We do not receive commissions or incentives from clinics, and we don’t recommend clinics based on financial arrangements.

Our guidance is based on what fits your case, preferences, and comfort level.

No.We never accept commissions, referral fees, or incentives from clinics.
You pay us directly so that our guidance remains fully independent and focused only on your best interests

No. Clinics do not raise prices because you work with us. We do not add markups or influence clinic pricing. You pay for treatment precisely the same as any Romanian patient. 

The coordination fee allows us to remain independent from clinics.

It is calculated as:

• 5% of the estimated treatment plan

• Minimum €250

• Maximum €900

You only pay this fee if you decide to proceed with treatment.
You are free to withdraw at any point before that without obligation.

No.

You can reach out, explain your situation, and ask questions without any obligation.
Payment only applies if you decide to move forward with treatment coordination.

The coordination fee covers the time, responsibility, and ongoing support involved in guiding care abroad, including:

• Case review and planning guidance

• Independent clinic matching

• Communication and appointment coordination

• Treatment and travel scheduling

• Guidance on documentation for possible reimbursement from your home country.(if applicable)

• Ongoing support before, during, and after treatment

Our goal is to reduce uncertainty and help you make informed decisions.

We help plan your trip to fit your schedule.

Yes, many of the people who contact us feel anxious, overwhelmed, or unsure where to start.

Our approach is calm, explanatory, and paced around your comfort level.
You’re never rushed, and you’re never expected to decide immediately.

This depends on what level of support you choose.

Medical Coordination does not include in-person accompaniment.
Optional concierge services are available if you would like someone present for clinic visits or travel support.

All concierge services are optional.

No.

You’re welcome to travel with a companion, and many patients do.
If you prefer additional support during your stay, concierge options can be discussed.

You don’t need anything specific just to start a conversation.

If you wan to obtain treatment plans (without commitment), we need:

• Panoramic X-ray 

Treatment length varies depending on the type and complexity of care.

Some treatments can be completed in a single visit, while others require multiple stages or trips.
We’ll explain timelines clearly once your situation is understood.

n some cases, yes, particularly within the European Union.

Romania is an EU member state, and certain treatments may qualify for partial reimbursement under EU Directive 2011/24/EU. Eligibility depends on your country, insurance, and treatment type.

We help you understand what may be possible, but reimbursement is never guaranteed.

You’ll receive a personal reply, not an automated message.

We’ll acknowledge your situation, may ask a few clarifying questions, and explain possible next steps.
There is no obligation to continue.

That’s completely okay.

You are free to stop at any point before proceeding with treatment, without pressure or penalty.
Sometimes the most helpful outcome is simply gaining clarity.

We support communication in multiple languages, including English and Italian.
Translation assistance is also available during clinic visits if needed.

You don’t need to book anything to begin.

Reach out and tell us a bit about your situation.
We’ll take it from there, at your pace.

That’s normal.

You don’t need to decide anything right now.
If you’d like, we can simply talk through your situation or answer a single question.

Tailored support. Without pressure.